Service Encounters in Tourism, Events and Hospitality: Staff Perspectives (Aspects of Tourism #87)

Miriam Firth

$34.95

Publication Date: January 30th, 2020

Publisher:

Channel View Publications

ISBN:

9781845417260

Pages:

208

Usually Ships in 1 to 5 Days

Description

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.

About the Author

Miriam Firth is a Senior Lecturer at the University of Manchester, UK. Her research interests include vocational education and training, employability, culture and event sustainability.

Service Encounters in Tourism, Events and Hospitality: Staff Perspectives (Aspects of Tourism #87)

Description

About the Author

Other Books in Series

The Tourism Area Life Cycle: Review, Relevance and Revision (Aspects of Tourism #100)

Tourism, Cyclones, Hurricanes and Flooding (Aspects of Tourism #99)

The Tourism Area Life Cycle: Review, Relevance and Revision (Aspects of Tourism #100)

Tourism Economics and Policy (Aspects of Tourism Texts #5)

Tourism and Earthquakes (Aspects of Tourism #90)

Gamification for Tourism (Aspects of Tourism #92)

The Local Turn in Tourism: Empowering Communities (Aspects of Tourism #95)

Tourism, Cyclones, Hurricanes and Flooding (Aspects of Tourism #99)

Critical Debates in Tourism (Aspects of Tourism #57)

Gastronomy, Tourism and the Media (Aspects of Tourism #74)

Sex in Tourism: Exploring the Light and the Dark (Aspects of Tourism #93)

The Tourism Area Life Cycle, Vol. 1: Applications and Modifications (Aspects of Tourism #28)

Film-Induced Tourism (Aspects of Tourism #76)

The Future of Food Tourism: Foodies, Experiences, Exclusivity, Visions and Political Capital (Aspects of Tourism #71)

Sustainable Tourism: Principles, Contexts and Practices (Aspects of Tourism Texts #6)

Sport Tourism: Interrelationships, Impacts and Issues (Aspects of Tourism #14)

Tourism and Earthquakes (Aspects of Tourism #90)

Quantitative Methods in Tourism: A Handbook (Aspects of Tourism #79)

Crisis and Disaster Management for Tourism (Aspects of Tourism #38)

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